Why it matters
Ritz-Carlton runs a brief daily line-up across its hotels, focusing on one service standard each day and sharing stories of employees going above and beyond. Repetition keeps standards alive; stories show what they look like in practice.
How to run it
- Pick today’s value or standard. Rotate through them; ideally the whole organisation focuses on the same one each day.
- Share a wow story. A specific example of someone living that standard, ideally from another team or location.
- Celebrate people. Birthdays, anniversaries, quick thanks.
- Cover today’s essentials — and stop at 15 minutes.
Watch out for
- Turning it into an announcements meeting
- Using the same few stories every week
When not to use it
Teams that already have daily stand-ups — fold the value and story into that instead of adding another meeting.