Why it matters
Coaching is often reserved for senior leaders. Google’s peer-coaching programme shows it can scale: trained employee volunteers coaching each other, with the vast majority of people reporting more confidence afterwards — and coaches building skills too.
How to run it
- Pair people across teams — never with their own manager.
- The coachee brings one real challenge.
- The coach asks, rather than advises. Useful questions: What's really at the heart of this for you? What's a strength you have that could help here? What have you already tried? What will you do next?
- End with one commitment from the coachee.
- Swap roles at the next session, and keep everything confidential.
See also the GROW Coaching Conversation for a simple structure.
Watch out for
- Turning coaching into advice-giving
- Pairing people with their own manager
- Breaking confidentiality
When not to use it
For performance problems or mental-health crises — those need managers or professionals.
